Can’t sign in or access the dashboard
Clear cookies for this site and try again. Ensure you’re using the same email you signed up with. If you use a magic link or one-time code, check that it hasn’t expired.
Can’t access a Study Room
You must be signed in with the exact email address that was invited to the room. If the link doesn’t work, ask the room owner to resend the invite or check the email address.
Generation failed or used credits but no output
Check your internet connection and try again. If the issue persists, check your credit balance and the tool’s requirements (e.g., content length). Contact support with the tool name and what you were doing so we can investigate.
Payment or billing issues
Payments are processed securely. If a charge succeeded but credits didn’t update, refresh the Subscription page. If the problem continues, contact support with your email and approximate time of purchase.